As a leading professional services firm, our client is constantly growing. In 2017 alone, nearly 60,000 people joined as new hires. Yet, it wasn’t always easy to know who to go to in the company’s offices for real-time support. New hires, employees visiting from other locations, and other firm guests could spend significant time trying to get set-up.
To enable better focus on the work at hand, Forrest Solutions piloted a Floor Hosts program in the company’s Boston, Chicago, New York, and Los Angeles locations. Floor Hosts serve as the proactive conduit for all questions and answers from new hires, visiting employees, and other firm guests.
This case study demonstrates:
Offering superior service focused on adding value to each client’s bottom line, Forrest Solutions proves its expertise time and again. Build on best practices by partnering with Forrest Solutions today.